Earthquake Task Force and Support Headquarters
The day after the earthquake occurred, we established the Tohoku-Pacific Ocean Earthquake (Great East Japan Earthquake) Task Force and Support Headquarters, chaired by the president. We ensured business continuity by minimizing the damage to the MOL Group, while simultaneously establishing a system for providing rapid support for the disaster-hit region.

MOL Press Release:
MOL Sets up a Task Force and Support Headquarters to Help the Victims of the Tohoku district - off the Pacific Ocean Earthquake

Confirming Safety of Operated Vessels

Immediately following the earthquake, all relevant personnel were assembled at MOL's Safety Operation Supporting Center (SOSC). The center, which is engaged in year-round, 24-hour monitoring of the position and movement of operated vessels, quickly went about confirming the safety of operated vessels and providing tsunami information. All vessels operated by MOL were not involved in any serious marine incidents resulting from the earthquake or the subsequent tsunami.

Verifying the Safety of Employees
We immediately verified the safety and well-being of all employees of MOL and their families, as well as all employees of Group companies.

Transporting JSDF Vehicles and Troops by Ferry

Group company MOL Ferry Co., Ltd. transported some 3,700 Japanese Self-Defense Forces (JSDF) troops and about 1,260 emergency vehicles for providing relief to the disaster-hit regions. Four ferries made a total of 10 trips from the port of Tomakomai to the port of Aomori from March 13 to March 22, 2011.

MOL Press Release:
MOL Ferry Helps Transport JSDF Personnel, Vehicles

Free Emergency Support for Relief Supplies

Immediately after the earthquake, there were severe shortages of food and daily necessities in the disaster-hit regions. Drawing on our MOL Group network and transport capabilities, MOL procured (19 10-ton truck loads of) relief supplies and delivered them free of charge to customers and municipalities in the disaster-hit regions. Free Transport of Relief Supplies from Abroad Responding to requests for transport of relief supplies from overseas, MOL provided free transport services for supplies sent from other countries. We transported the equivalent of 36 20-foot containers filled with drinking water, bedding, masks and other supplies to the disasterhit regions free of charge, as well as large quantities of building materials for temporary housing at special rates.

MOL Press Release:
MOL Group Companies Transport Aid Supplies to Quake-stricken Areas

Free Transport of Relief Supplies from Abroad

Responding to requests for transport of relief supplies from overseas, MOL provided free transport services for supplies sent from other countries. We transported the equivalent of 36 20-foot containers filled with drinking water, bedding, masks and other supplies to the disasterhit regions free of charge, as well as large quantities of building materials for temporary housing at special rates.

Donations for Disaster Relief

• MOL donated a total of ¥50 million for immediate disaster relief to Iwate Prefecture, Miyagi Prefecture, Fukushima Prefecture and the Japanese Red Cross Society.
• Donations were solicited from executives, employees and seafarers in the MOL Group, and a total of approximately ¥63 million was raised and donated for relief and recovery efforts to the Japanese Red Cross Society, the Central Community Chest of Japan and other organizations.

MOL Press Release:
MOL Raises ¥55 Million to Assist Rescue and Relief Efforts

Cruise Ship Fuji Maru Supports Relief Efforts

From April 11 to April 17, 2011, MOL arranged for the ocean-going cruise ship Fuji Maru to call in at several ports in Iwate Prefecture that were severely damaged by the tsunami: Ofunato, Kamaishi and Miyako. The Fuji Maru provided nutritionally-balanced meals for afflicted people, a large public bath and cabins as private space free of charge. A total of 4,451 people used these amenities. Messages of support from MOL executives and employees and 13 overseas bases were displayed inside the vessel. We received many messages of appreciation from people who used the Fuji Maru during the port visits.

MOL Press Release:
Update report on Cruise Ship Fuji Maru Calls at Ports in Iwate Prefecture

Donation of Refrigerated Containers

The tsunami triggered by the massive earthquake destroyed many cold-storage facilities in fishing ports, so we received requests from affected ports to supply refrigerated containers as substitute facilities. To help support the fishing industry's recovery, we donated a total of 27 refrigerated containers (as of May 31, 2012) to the disaster-hit areas.

We designated MOL Nakamurabashi employee housing (Nerima Ward, Tokyo), Tsurumi employee housing (Yokohama City), Minami-Kashiwa company housing (Kashiwa City) and Kakio Institute (Kawasaki City) as satellite offices to back up Head Office functions. These offices are equipped with IT systems to continue pre-determined priority tasks. They also have satellite phones for maintaining communications.

We checked the operation of e-mail and the company's main systems at the satellite offices, and confirmed operations were functioning normally. Furthermore, we established a backup system outside the Kanto region in the company's Kansai branch in Osaka for safe operation of company-operated vessels, which is our core task.

We have prepared the MOL BCP Summary, an abridged version of the "Disaster and Earthquake Response Manual." This summary contains information on the initial steps MOL executives and employees should take in a disaster. Furthermore, to ensure that correct knowledge and information is shared among executives and employees in a disaster, we publish an e-mail magazine containing information related to disaster prevention in general, including the need to make regular preparations during ordinary times. This magazine is available on our internal portal site.

Accident response drills are held to further solidify MOL's emergency response system. The drills are held twice a year at the head office and simulate a large-scale marine incident.