The Project to "Visualize and Standardize Voyage Operational Processes" via Digital Technology wins the Encouragement Award at IIBA Japan Chapter's Business Analyst Awards

-Transforming Operations and Organizations through Business Process and DX Transformation-

February 09, 2026

Mitsui O.S.K. Lines, Ltd. (MOL; President & CEO: Takeshi Hashimoto, Headquarters: Minato-ku, Tokyo), has been awarded with the Encouragement Award at the Business Analyst Awards 2025, for its initiative on the Visualization, Digitization and Standardization of Voyage Operational processes through the application of digital technology and business analysis methodologies. Hosted by the International Institute of Business Analysis's Japan Chapter (IIBA; Representative Director: Ichiro Terashima, Location: Minato-ku, Tokyo; ^{Note 1}), the acceptance speech was delivered at the award ceremony held on February 4^th, 2026.

The awards aim to recognize outstanding initiatives that have leveraged business analysis expertise to meaningfully contribute to their organizations. As of present, they are the sole platform within Japan to evaluate and recognize the application of business analysis (BA) and the key personnel who drive these initiatives forward, such as Business Analysts and Business Architects.

The Encouragement Award recognized this initiative as a highly interesting case wherein BA methodologies and tools were used in tandem to standardize and integrate processes on an international level. Particularly noteworthy, was the application of Process Management Tools, for which publicly documented use cases remain scarce in Japan, encouraging significant potential for future expansion.

Award Ceremony Speech and Project Team

Under MOL Group's "Blue Action 2035" Management Plan, "MOL DX Vision" envisions MOL's future through the utilization of digital technologies, with "DX Action 1.0" serving as a guideline on achieving the same. Out of the eight transformation areas outlined in "DX Action 1.0", this initiative falls under "Business Process", wherein the optimization of business processes is explored via re-designing, standardizing and automating through the application of digital technologies. This, in turn, "creates" time to allow for further business and value creation.

At MOL Enterprise (Philippines) Inc.'s Drybulk Carrier Division^*Note2, all activities and processes vital to Voyage Operations were defined, streamlined, and developed into Standard Operating Procedures (SOPs), with a focus on enhancing efficiency and sophistication. Centralized monitoring and user-communication structures were established, with management entrusted to MOL Information Technology India Pvt. Ltd.^*Note3, forming a foundation for company-wide process control and IT utilization.

Through the digitalization of Voyage operational knowledge, this initiative has contributed significantly to high priority items, such as:

• Enabling a shift towards safer Vessel Operations by preventing and reducing human errors in daily operational activities.
• Reducing personnel/HR development period amidst an increasingly volatile workforce mobility.
• Ensuring governance and compliance through the digitization of manuals.

The creation of standardized manuals has given rise to the development of AI agents and other machine-learning technologies, and similar initiatives are currently underway in multiple other departments and regional locations.

MOL Group will continue to tackle social issues through the utilization of digital technologies, and further our digital transformation initiatives.

^{Note 1} The International Institute of Business Analysis^™ is a non-profit, professional organization that promotes the application of business analysis across a wide range of enterprises. Its Japan Chapter conducts activities to disseminate professional standards and practices pertaining to the practice of business analysis in Japan.

^*Note2 MOL Enterprise (Phillippines) Inc.'s Drybulk Carrier Division currently operates 50 dry bulk Vessels on behalf of　MOL Drybulk Ltd.

^*Note3 MOL Information Technology India Pvt. Ltd. belongs to the Headquarters of Technological and Digital Transformation and is responsible for the operations of information systems within MOL Group. The Information Processing Team (IPS) continues to manage the upkeep of business processes.

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MOL Group 5 Sustainability Issues
MOL Group identifies "Sustainability Issues" (Materiality) as our key issues for sustainable growth with society through realization of the Group Vision.
We anticipate this initiative to contribute especially to the realization of "Innovation - Innovation for development in marine technology - "and "Governance -Governance and compliance to support businesses-."