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Stakeholder Engagement
Basic Concept
As one of the world's leading multi-modal companies actively involved in a variety of social infrastructure businesses around the world, the MOL Group aims to provide new value to all stakeholders through the increase of corporate value.
With that aim, the group states highly transparent dialogue with all of our stakeholders in "MOL Group Three Basic Principles of Corporate Governance (Article 3)" and has established a policy for dialogue with our main stakeholders listed below in "MOL Group Corporate Governance Policy (Article 3)".
The group develops business activities in line with social needs by expanding opportunities for dialogues, mainly with our stakeholders listed below, and making use of the valuable insights gained through dialogues in our business management.
And then, through these efforts, we will contribute to solving various social issues.
| Main stakeholders | Responsibility fulfilled by MOL | Main dialogue methods (frequency)*1 |
|---|---|---|
| Shareholders/ investors | We expand corporate value by sustainable growth and return appropriate profit. We disclose financial and non-financial corporate information in a fair and equitable manner, through a wide variety of communication methods, so it can be properly evaluated by our shareholders and investors. |
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| Customers | We comply with laws and international rules, make relentless efforts to improve our technological capabilities, and offer high-quality, environmentally conscious services. We provide necessary information for customers in a timely and appropriate manner, and strive to improve services and build sustainable value chains for our customers, based on requests we receive from them. |
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| Business partners | We procure in consideration of fair trade, legal compliance, the environment, human rights, safety, and so on, and build sustainable value chains. In asking our business partners for their cooperation in the MOL Group's initiatives, we strive to expand communication methods with them to further deepen our partnerships. |
|
| Employees/ Seafarers | We strive to develop workplace environment in consideration of industrial safety and health and human rights, and cultivate corporate culture that every employee and seafarer can fully demonstrate their capabilities and play active roles. We lead to growth of both company and them, by providing opportunities of diverse education and challenge, and exchanging opinions about direction of management for all employees and seafarers. |
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| Administrative organs | We fulfill obligations as good corporate citizen for legal compliance and tax payment, and contribute to smooth administrative operation and development of maritime industry. We make deeper understandings of policies and measures through opportunities to exchange opinions with countries and local governments to reflect them to our business activities in an appropriate manner, and proactively continue to involve in formulation of transport policies, which contribute to reduction of the environmental impact and sustainable growth. |
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| Local communities/ NGOs | As a globally growing corporate group, we strive on sustainable growth and promotion of local communities in which the MOL Group involves. We provide opportunities for two-way communication with communities and NGOs to promote businesses and social contribution activities that meet their needs. |
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*1 Currently, some of our activities are suspended or held online in consideration of the need to prevent COVID-19 infection.
Examples of initiatives
Communication with shareholders and investors
IR meeting/SR meeting
MOL holds IR meeting with investors and analysts about 200 times a year, and SR/engagement meetings with persons of our major shareholders in charge of investment about 20 times a year. In addition, we hold a regular annual event to discuss issues with MOL executives overseeing ESG matters. We also hold IR meetings overseas where the management themselves hold direct dialogue with investors-about twice a year mainly in Asia and Europe. Based on opinions from investors and shareholders, we carry forward shifting to management, which weighs more on capital cost and cash flow, review measures for shareholders return, eliminate parent-child listing, strength the governance, reduce cross-shareholdings, and so on.
We are also working to enhance disclosure along with shareholders' opinions, such as disclosure along with TCFD and disclosure of skill matrix.
Communication with customers
Web marketing
MOL operates a marketing website to provide information on our group's services and is committed to providing solutions that meet our customers' interests and needs. We also proactively disseminate information via SNS posts and newsletter. Through our web marketing, we not only provide widespread knowledge about our ocean transport services but also about our technology and new business areas. In addition to this, we receive various forms of contact from customers in Japan and overseas, including inquiries and feedback about our initiatives, as well as requests writing for academic journals. Thus, this is an opportunity for our business partners to recognize MOL as "trusted partner."
Communication with business partners
Shipowners' meeting
MOL holds "Shipowners' meeting" annually as a place of dialogue and social gathering.
In FY2023, in addition to a lecture by an outside expert on world affairs, we gave presentations on the Wind Challenger Project, one of our environmental initiatives, and had meaningful exchanges of opinions.
Communication with employees and seafarers
Business performance/management workshop
MOL quarterly holds a workshop for Group executives and employees to explain the business environment and performance, and management policy for fiscal year.
At the workshop, we explain details of business environment and performance and also explain results of questionnaire to executives and employees. We also explain focus field and business we picked up based on the times at every workshop.
In addition, this workshop is an opportunity that employees can directly communicate with management including the president. The president himself frankly answers questions and comments from employees.
Labor-management communication
Through proactive dialogue with labor unions (at sea/on land), MOL engages in workstyle reforms and provision of good benefits for employees, and so on.
In the spring labor-management negotiations of 2023, in addition to wage improvements such as raising monthly salaries, increasing position allowances, and expanding the individual performance addition system, we also implemented measures to improve job satisfaction, such as expanding the short-time work shift for childcare and introducing volunteer leave.
In April 2023, we also formulated and announced HC Vision/HC Action 1.0, and in accordance with the three principles of "Diversity, Equity & Inclusion", "Mutually Empowered", and "Highly Engaged" stated therein, we have been working on personnel system reform and work style reform (reduction of working hours), while maintaining close communication with labor unions.
Safety Conference
MOL has been holding "MOL Safety Conference", targeting the seafarers who are responsible for the safe operation of our vessels, in the group's major seafarer manning base including Japan every year since 2007.
At the conference, the president, MOL executives, and other officials perticipates to exchange opinions with seafarers allocated on our operated vessels, through reviewing efforts on safe operation and incidents and accidents.
It held the "MOL Safety Conference 2024" from January through March at four locations (please refer to the chart below) for seafarers responsible for MOL Group's safe operation. In all 753 seafarers participated in the event.
In 2024, as in the One MOL Safety Campaign in 2023, the theme was "MY GOAL, ZERO HARM," and through exchanges of opinions based on case studies of actual accidents, participants renewed their commitment to preventing the recurrence of accidents and achieving the 4 ZERO goals.
In addition, MOL introduced utilization of its information and communication technology (ICT) and digital transformation (DX) initiatives (introduction of Starlink, FOCUS, etc.) and exchanged opinions on safe operations from various perspectives.
MOL Group continues its efforts under the Safety Vision to pursue the world's highest level of safety.
| Date | City (Country) | No. of participating |
|---|---|---|
| January 21/22 | Mumbai (India) | 225 |
| February 21 | Manila (The Philippines) | 307 |
| February 14 | Tokyo (Japan) | 89 |
| March 6 | Dubrovnik (Croatia) | 132 |
Communication with local communities and NGOs
Social contribution activities in Mauritius
MOL supports local NGOs and educational institutions, focusing on the conservation of the natural environment and development of local communities in the Republic of Mauritius, through two funds. With the aim of fostering collaboration among organizations and facilitating the acquisition of knowledge, we regularly hold workshops and discussion forums with supporting groups on-site. This initiative is being implemented in close collaboration with local stakeholders, ensuring it is harmoniously integrated with the local communities.
Furthermore, the authorized public trust "MOL Mauritius International Fund for Natural Environment Recovery and Sustainability" conducts Project Outcome Reporting Session annually to widely share the progress and results of the projects which the fund aid.
In March 2024, we held an employee on-site training program in Mauritius, with 20 employees selected from Head Office and group companies in 9 countries and regions in Japan and around the world. Visits to local NGOs and private companies provided an opportunity to deepen interactions with the local communities.
On "MOL For Mauritius," our company's permanent website featuring our activities to protect and restore the natural environment in the Republic of Mauritius, we are expanding the disclosure about our initiatives in Mauritius.
MOL will continue to contribute to the local communities with utilizing the opinions received from NGOs and experts.
Collaboration with local governments
Working in collaboration with various local governments, MOL is actively involved in the sustainable development and promotion of the regions.
- MOL Signs Collaboration Deal with Nagasaki Prefecture for Shipbuilding-Related Industries and Renewable Energy Projects - Raising Nagasaki Prefecture's Profile/Creating New Value for Local Companies through Public-Private Collaboration - | Mitsui O.S.K. Lines
- MOL Concludes MoU to Revitalize Regional Industries by Utilizing Overseas Personnel in Oarai-machi, Ibaraki Prefecture | Mitsui O.S.K. Lines
For other initiatives on local communities, please browse Corporate Citizenship Activities.
For activities in Mauritius, please visit our dedicated website "MOL for Mauritius".