MOL's Health and Productivity Management
MOL believes that ensuring the safety and health of employees and creating workplaces where they can work stress-free are the foundation of our corporate activity, and support the MOL Group’s sustainable growth.
Having already established the "Diversity Management Unit" and "Healthcare Management Unit" in our Human Resources Division, we upgraded those units to the Healthcare & Healthcare Management Office in 2017 (renamed the "Diversity & Healthcare Management Team" following a 2018 organizational restructuring). This move enhanced our organizational power to promote diversity and healthcare management, which are key issues in our management strategy, by assertively implementing relevant programs. We work to provide various types of support and develop a workplace environment that allows all group employees to maintain their emotional and physical health and engage in their work with energy and enthusiasm.
In the management plan (Rolling Plan), launched in fiscal year 2017, we established "the vision of the MOL Group ten years from now," set the direction of our mid- and long-term management, and used them as the basis for formulating long-term business strategies. We designated "workstyle reforms" as one of the items to strengthen on a company-wide basis, because we aim to be the No.1 Company in terms of human resources competitiveness, with a corporate climate that inspires and motivates employees, while realizing innovations in technology and business that will fuel group-wide sustainable growth.
These workstyle reforms are centered on four focus fields-personnel system reforms, workplace workstyle reforms, operational reforms, and corporate culture reforms. All are based on the idea of creating a safe, healthy, and stress-free workplace for every employee. And we believe it is indispensable to strive toward maintaining and improving the emotional and physical health of all executives and employees, in line with our goal of becoming "the world leader in safe operation."
MOL aims to create a healthy, vibrant, innovative organization and "develop the MOL Group into an excellent and resilient organization that leads the world shipping industry," by supporting the emotional and physical health of every employee.
MOL has been selected as a White 500 Company in the large enterprise category of the 2020 Certified Health and Productivity Management Organization Recognition Program, an initiative by Nippon Kenko Kaigi(*), for two consecutive years. We continue to maintain and improve the emotional and physical health of all executives and employees from the viewpoint of business effectiveness, and take various measures to increase employees' health consciousness and promote overall wellness.
(*) Nippon Kenko Kaigi is an organization that takes practical actions, in collaboration with private organizations and with full administrative support, to ensure longer, healthier lifespans and to provide appropriate medical care, targeting individuals in Japan, a country facing a dramatically advancing aging society with a low birthrate. The organization aims to encourage workplaces and communities to achieve specific measures to overcome health-related challenges in collaboration with private organizations such as economic associations, medical-care associations and insurers, and municipalities.
1.Organizational System to Promote Health and Productivity Management
The Diversity & Healthcare Management Team organizes programs to promote health and productivity management throughout the MOL Group, while cooperating with an occupational health staff comprised of doctors, nurses, mental health specialists, clinical psychologists, and other concerned parties, including health insurance society.
2.Medical Office Supports Employee Health
The medical office is staffed by three doctors, a mental health specialist, two clinical psychologists, and a masseur, in addition to a full-time industrial doctor and public health nurse, providing a full range of services to support employees from the aspects of both physical and mental health. The office provides consultation on health and nutrition, as well as routine medical treatment and counseling.
They also provide health-related counseling by email and phone for employees at sea or on overseas assignments. A unique MOL characteristic is the collaborative approach between the medical and mental health staff to maintain and improve employee health.
The medical office features a massage room, where employees can receive massage, acupressure, acupuncture, and moxibustion treatment from licensed therapists.
Some employees complain of disorders such as shoulder stiffness and backaches caused by long hours at their desks, poor posture, and a lack of exercise. The therapies available in the massage room not only address problems such as stiff shoulders and aching backs, of course, but also help employees recover from physical exhaustion and improve blood circulation, which in turn keeps them refreshed and more productive. In addition, massage room therapy of one hour a month is considered a working hour, so employees don’t have to sacrifice an hour of pay to maintain their health and well-being.
No. of employees receiving therapy in the massage room:
Aiming for a Medical Checkup Rate of 100%
Industrial doctors review the medical checkup results of employees working in the Head Office as well as overseas expatriates, those on loan to group companies in Japan, and seagoing employees, and provide thorough follow-up for employees who need re-examination and treatment. In addition, managers are obliged to get a full medical checkup, and as with other employees, industrial doctors check their results and provide thorough follow-up as necessary.
In addition, doctors and nurses examine the results of every year's medical checkup. Industrial doctors report the results of this analysis to the Health Management Committee (Health Committee) and Health Insurance Union, to share MOL's health-related issues and assist in the development of future health measures.
Interview/Guidance for Those Putting in Long Hours
MOL checks the overall health conditions of employees who work over a certain number of hours and self-reported fatigue or uneasiness about their health, through interviews with industrial doctor, and also relies on interviews with clinical psychologists to gauge their stress levels.
Expatriates receive monthly questionnaires about their working conditions, and public health nurses use the results to provide necessary advice and follow-up.
We also monitor working hours by division in addition to providing expert follow-up on health issues facing target employees. The general managers of divisions where target employees work also cooperate closely with the Human Resources Division as necessary on measures to improve the working environment.
Nurses support not only employees in the Head Office who have health concerns, but also those on loan to group companies in Japan and overseas, providing health and nutrition advice by email. In cooperation with industrial doctors and nurses, this helps all employee improve their health awareness.
No. of employees receiving nutrition advice:
3.Initiatives to Promote Health
Smoking Cessation Initiatives
The medical office started to examine outpatient employees in May 2017, when the in-house smoking space was scaled down. A full-time industrial physician and two other doctors are in charge of treatment for outpatient smoking cessation. Employees can receive periodic checkups, treatment and advice on how to quit smoking and stay smoke-free.
From May 2017 through the end of FY 2018, 16 took part in the program and 12 stopped smoking, for a 75% success rate.
'No Smoking Day' Established
On the 22nd of every month, the in-house smoking space is closed during core hours, with the objective of preventing passive smoking and measures to provide separate smoking areas, and improving overall employee health.
Free Dental Checkups
We provide free dental checkups for employees at the time of their annual medical checkups in cooperation with dental clinics close to the Head Office. These periodic checkups help prevent gum disease and ensure that cavities and other problems are addressed before they become major issues, and help keep employees’ teeth healthy.
No. of employees receiving dental treatment:
In-house Flu Vaccinations
In 2018, we began providing flu vaccinations for MOL Group executives and employees in the Head Office. About 400 people received vaccinations in 2018, and we will provide opportunities for even more to receive them in 2019, thus maintaining a healthy workplace during flu season.
Health Management through Diet
The employee cafeteria menu was designed in cooperation with nutritionists, with the goal of providing a nutritionally balanced diet and high-nutrient dishes with the vitamins and fiber needed to address poor health and eye fatigue. The goal is to allow employees to work energetically while maintaining optimum health.
The cafeteria features a wide lineup of salads and side dishes as well as Japanese and Western cuisine, noodles, and multinational selections, so employees can satisfy their hunger, please their palates, and get a balanced intake of nutrients.
Calorie content and nutritional information on display at the Rhine employee cafeteria helps build employees’ health awareness.
Campaign Promotes Wide-ranging Benefits of a Healthy Breakfast
MOL has conducted a breakfast campaign since 2017, and positive employee feedback included comments such as "It helps wake me up and improves my concentration," and "I can make more progress by better concentrating on by work in the morning instead of working overtime." Employees said eating breakfast led to an improved workstyle. Other feedback included "I'm energized" and "My physical condition improved when I got into the habit of eating breakfast." The breakfast campaign not only contributes to employee health employees, but also provides a venue for friendly communications across divisions and generations as people sit around the breakfast table together. This also has positive effects for the company.
In 2019, recognizing the need to contribute to Sustainable Development Goals (SDGs), we began including frozen fruit that uses minimal plastic packaging in our rotating daily set meal. This is another step toward a cleaner environment and reduced food waste, and aims to make a positive impact on society.
No. of employees eating breakfast at the office:
Meanwhile, results of employee questionnaires show an upward trend in the percentage of employees reporting that they eat breakfast-from 88.5% in FY2018, to 91% in FY2019.
Measures to Prevent Harassment
MOL also focuses on measures to prevent harassment, with the aim of maintaining a work environment that is safe and encourages everyone to do their best. We provide harassment-prevention training programs tailored to different employee career paths and bring in outside experts to train MOL Group management personnel.
The MOL Group also cooperates with supervisory personnel to take appropriate measures in response to harassment, and provides an external advisory desk, which is available for group executives as well as employees and their families.
Health and Productivity Management Training Program
MOL provides training programs such as "self-care" and "line care" of staff related to health and mental health, which vary according to career path. We aim to ensure a more effective level of training by providing knowledge related to adult-onset diseases and illnesses specific to women, and with programs including preventative measures presented by industrial doctors, nurses, and clinical psychologists.
Heath Care Questionnaire
MOL has conducted a questionnaire-based health care survey since 2018 to determine the needs of employees when it comes to creating a work environment where everyone can thrive. Based on the results, we plan and present events and lectures that contribute to improved health and higher job satisfaction.
In FY2018, we held seminars related to sleeping, eating and weight control, and the relationship between alcohol consumption and health.
In FY2019, we plan to hold a health checkup seminar, a breast cancer seminar, a mindfulness seminar aimed at improve sleeping quality and work efficiency, and a seminar on ways to moderate alcohol consumption. We regularly conduct the questionnaire survey to verify that it provides information that can help us improve employees', productivity, improvement of medical checkup results, and so on, and circulate it using the PDCA cycle. In other words, it helps us offer useful information and take effective measures to maintain and enhance employee health.
- Short-term evaluation
- Behavior changing stage
Health literacy, etc.
- Mid-term evaluation
- Lifestyle habits
- Long-term evaluation
- Medical checkup data
Medical expenses, etc.
(1) Subjective symptoms
Survey of attitudes on health
(2) Recognition of Information
Third-hand smoke recognition
Smokers’ motivation to quit
Stretching, Walking Exercise Presentations
Six times during 2017, MOL invited a walking exercise expert to make a presentation in response to employee requests for help with problems such as chronic stiff shoulders and lumbago. During these sessions, they learn to maintain good posture with stretching exercises they can do while seated at their desks, as well as the correct way to walk. The sessions greatly benefited employees who afflicted with shoulder stiffness and lumbago.
Sleep Well Every Day: Good Sleep Seminar
As a part of our initiatives on maintaining health and leading to "Smart Work" from "Smart On/Smart Off," MOL invited a sleep expert to present a Good Sleep seminar, which provided a wide range of information based on results of a questionnaire-from how to choose sleepwear and bedding to effective use of aromatherapy to pre-sleep preparations, and further suggested specific ideas to improve sleep quality. The seminar was a good opportunity for employees to gain tips on "Smart Sleep."
Seminar Related to Alcohol and Health
MOL invited a psychiatrist from a hospital that has a ward that specializes in the treatment of patients addicted to alcohol to present a seminar on alcohol and health, using highly detailed information.
Participants learned how they can smoothly get alcohol out of their system and the relationship between alcohol and health. This was an excellent opportunity for them to think about the use of alcohol and maintaining a balance between work and health.
Seminar on Eating for Weight Control
Some MOL employees attended a lecture on how to eat for weight control from one of MOL's industrial medicine specialists. The doctor provided useful advice on sensible eating and drinking, how to adopt healthier eating habits, how to diet, and so on.
Health Checkup Event
There are many opinions about troubles of bad physical conditions from subjective symptoms of employees in the health checkup-40% have trouble of lumbago and stiff shoulders, and 36% for eyestrain. The special system creates a program to improve physical conditions of every employee, based on results of analyzed measured body composition, blood age, and distortion, and an expert gives an advice matching to each body condition with the aim at effective improvement.
4.Initiatives on Mental Health
One psychiatrist specializing in mental health management and two clinical psychologists cooperated to offer diagnosis and interviews/counseling by phone and email as measures to support employees' mental health. They work with employees who are facing mental health issues and help them find ways to address their difficulties and restore their mental and emotional health.
The counseling service operated at about 70% capacity in 2017 and 2018. MOL has established a system that makes it easy for employees to seek assistance.
Health Management Interview
New employees have an interview with a clinical psychologist to make ensure that they are adapting well to their work environment and are not facing undue stress on the job.
Interviews for land-based employees are held about three months after they enter the company; those for seagoing employees take place before boarding a vessel and after returning from sea duty.
Easing the Return to Work
For employees on administrative leave, in-house and external specialists provide support to help them get back to work smoothly.
Establishing More Consultation Desks
- External consultation
Since 2017, MOL has established external consultation desks to address issues related to "harassment," "mental health," and "lifestyles" in cooperation with external institutes, with the goal of making sure that employees know they are not facing their problems alone. Depending on the situation, employees who contact these consultation desks will receive a response from professionals such as counselors, doctors, lawyers, certified tax accountants, and financial planners. Adding to their peace of mind is the fact that their privacy is strictly protected. These services are available not only to executives, employees (including contract, part-time, and temporary employees) but also to their families. They can receive advice online, by phone, or in person.
- Career Counseling
In cooperation with external institutes, MOL in 2017 established a consultation desk specialized in career-related issues. It helps employees identify their career targets and communicate more effectively with colleagues and managers. This helps motivate employees and foster healthy communication by promoting employees' self-awareness of their own strengths and weaknesses and helping them identify issues to address and clarify their goals.
5.Initiatives on Seafarer Health
MOL Group employees at sea and on land strive to achieve targets including "Four Zeroes" (Note) with the aim of ensuring the world’s highest level of operating safety.
We can achieve that level of safety only if all employees maintain optimum health.
Following are some initiatives that focus mainly on the health of crewmembers.
(Note) Four Zeroes means zero serious marine accidents, zero oil pollution, zero fatal accident, and zero serious cargo damage, and are numerical targets set by MOL for safe operation.
'MOL Body FIT Exercise'
As a part of our measures for safe operation, MOL developed the unique "MOL Body FIT Exercise" with the objective of preventing workplace accidents aboard MOL Group vessels, while also reflecting our investment in ensuring safety. We have promoted the spread of the exercise program as an onboard daily routine since 2014.
"MOL Body FIT Exercise" is a stretching-based warmup exercise that crewmembers do before starting the day’s operations. It strengthens muscles, particularly those in the trunk and lower limbs, and improves balance, and helps reduce the risk of falling down.
The exercise program was named the "The Best Practice Award of Seafarers Onboard Safety, 2016 MLIT" from Japan’s Ministry of Land, Infrastructure, Transport and Tourism (MLIT). The award honors initiatives by shipowners and other concerned parties to prevent work-related injuries among mariners serving on Japanese merchant ships.
Even in the Head Office, employees in the pilot office and Marine Safety Division do "MOL Body FIT Exercise" every morning, allowing them to approach the day’s tasks with a refreshed mind and body.
Comprehensive Management of Physical Condition - A Healthy Crew is a Safe Crew -
Crewmembers are required to take drug and alcohol tests in the medical office before boarding. In addition, an industrial doctor reviews their health checkup results and provides advice on maintaining both mental and physical health before boarding.
We also strive to manage the health of crewmembers by carrying out alcohol testing just before their watch duty onboard and periodically conducting drug tests, as the health of the crew must form the unwavering foundation of safe operation.
MOL regularly holds workshops that encourage employees to think about safe operation. In addition, we hold an annual Safety Campaign," during which the president & CEO and other top executives make personal visits to vessels, including those operated by the group companies. They meet with crewmembers on the front lines of safe operations to exchange information and opinions on ways to prevent injuries and accidents. During the campaign, we focus on themes discussed at the workshops. On land and at sea, we are united in striving to enhance our awareness of safety. In 2019, we created opportunities to think about safety from the viewpoints of alcohol use, power harassment, management of sleep and fatigue, and so on.
- Fostering a Culture of Safety
MOL analyzes accidents and injuries that occur onboard, with the goal of preventing similar incidents in the future. We produce visually oriented, easy-to-understand teaching materials, and work to raise consciousness of the potential risks in day-to-day operations by repeatedly studying them.
Land-based employees also have opportunities to watch DVDs on safe operation and prevention of injuries. Seagoing and land-based employees discuss safe operation together without forgetting the lessons of the past, and proactively take e-learning and participate in a beach cleanup program as an initiative to increase safety awareness.
- Safety Conference
Every year since 2007, we have presented the "MOL Safety Conference" in five locations around the world, including Tokyo, targeting crewmembers serving aboard our operated vessels. At the conference, along with representatives of group ship management and manning companies, we review accidents and workplace injuries that actually occurred and actively exchange opinions about the causes and ways to prevent them in the future.
- Safety Experience Training
We introduced this training program as a part of our initiatives on "eradication of industrial accidents" in FY2012. This is an effective way to improve employees' capabilities to foresee risk. Crewmembers as well as executives and land-based employees take this program.
6.Transition of Industrial Accidents
MOL implements activities on land and at sea to prevent industrial accidents by taking measures according to the workplace environment.
[On land] Labor accidents
|Industrial accident (on land)||FY2014||FY2015||FY2016||FY2017||FY2018|
(excl. commuting accident)
(targeting HQ only)
|No. of cases||6||1||2||0||0|
|Industrial accident leave||No. of days||55||0.5||9||0||0|
[At sea] Lost Time Injury Frequency (LTIF)
(*): 0.7 or less (since FY2015)
(*) The number of industrial accidents occurred per 1 million man-hours. In the past, it targeted the total of work-related injuries and illnesses that forced a crewmember to go ashore, but as of FY2015, the LTIF standard was made stricter, and the total includes injuries and illnesses that prevented crewmembers from returning to work, on the day they occur, even if they did not have to go ashore.