MOL's Health and Productivity Management
1. Objectives of Promoting Mental and Physical Health
MOL aims to become the world leader in safe operation, establish a sound, energetic, innovative organization, and develop the MOL Group into "an excellent and resilient organization that leads the world shipping industry," by supporting the mental and physical health of every employee. To achieve these objectives, the group believes it essential that the company, in cooperation with all executives and employees strive to maintain and build up their mental and physical health and create a comfortable, enjoyable workplace environment. We are not only developing based on laws and regulations of countries and regions where we do business and international treaties related to seafarers, but also organizational system that enables us to respond to emergency situations such as accidents and disasters, and ensures that all group members work together to move forward with various initiatives to maintain and enhance our health.
2. Organizational System to Promote Health and Productivity Management
We established the Diversity and Healthcare Management Team in the Human Resource Division to actively develop measures for "promotion of diversity" and "promotion of health and productivity management."
With the Diversity and Healthcare Management Team serving as the secretariat, we promote MOL Group’s health and productivity management in cooperation with various concerned parties including occupational health staff such as industrial doctors, public health nurses, and clinical psychotherapists, as well as health insurance societies. In addition, we plan and implement effective approaches to ensure the mental and physical health of seagoing personnel, in cooperation with the Operational Safety Committee.
Expanding to/Collaboration with Group Companies
As we promote consolidated management, we respond not only to non-consolidated MOL employees, but also to the group companies when it comes to occupational safety and health management. We will develop the corporate infrastructure to increase health and productivity, which can be shared among MOL Group companies; review, implement, and verify the effects; and continually improve measures according to the needs of group companies. Specifically, we provide stress check tests and tie-ups with medical service companies, hold regular workshops to gain HR management expertise, and conduct HR assessments to strengthen our group-wide HR management.
In addition, we maintain and improve the health of seafarers of foreign nationalities who serve aboard our operated vessels through informational activities for manning companies around the world and foster a strong awareness of safe operation and safety culture, strengthening MOL's organizational structure for safety.
3. External Evaluation
MOL has been selected as a White 500 Company, in the large enterprise category of the 2020 Certified Health and Productivity Management Organization Recognition Program, an initiative by Nippon Kenko Kaigi (*), for two consecutive years.
(*) The Nippon Kenko Kaigi is an organization that takes practical actions, in collaboration with private organizations and with full administrative support, to ensure longer, healthier lifespans and to provide appropriate medical care, targeting individuals in Japan, a country facing a dramatically advancing aging society with a low birthrate. The organization aims to encourage workplaces and communities to achieve specific measures to overcome health-related challenges in collaboration with private organizations, e.g., economic associations, medical-care associations and insurers, and municipalities.
4. Initiatives to promote employee health
Initiatives in collaboration with the medical office
The medical office is staffed by three doctors, a mental health specialist, two clinical psychologists, and a masseur, in addition to a full-time industrial doctor and public health nurse, providing a full range of services to support employees from the aspects of both physical and mental health. The office provides consultation on health and nutrition, as well as routine medical treatment and counseling.
They also provide health-related counseling by email and phone for employees at sea or on overseas assignments. A unique MOL characteristic is the collaborative approach between the medical and mental health staff to maintain and improve employee health.
Follow-up of health check results
Aiming for a Medical Checkup Rate of 100%
Industrial doctors review the medical checkup results of employees working in the Head Office as well as overseas expatriates, those on loan to group companies in Japan, and seagoing employees, and provide thorough follow-up for employees who need re-examination and treatment. In addition, managers are obliged to get a full medical checkup, and as with other employees, industrial doctors check their results and provide thorough follow-up as necessary.
In addition, doctors and nurses examine the results of every year's medical checkup. Industrial doctors report the results of this analysis to the Health Management Committee (Health Committee) and Health Insurance Union, to share MOL's health-related issues and assist in the development of future health measures.
Interview/Guidance for Those Putting in Long Hours
MOL checks the overall health conditions of employees who work over a certain number of hours and self-reported fatigue or uneasiness about their health, through interviews with industrial doctor, and also relies on interviews with clinical psychologists to gauge their stress levels.
Expatriates receive monthly questionnaires about their working conditions, and public health nurses use the results to provide necessary advice and follow-up.
We also monitor working hours by division in addition to providing expert follow-up on health issues facing target employees. The general managers of divisions where target employees work also cooperate closely with the Human Resources Division as necessary on measures to improve the working environment.
Nurses support not only employees in the Head Office who have health concerns, but also those on loan to group companies in Japan and overseas, providing health and nutrition advice by email. In cooperation with industrial doctors and nurses, this helps all employee improve their health awareness.
No. of employees receiving nutrition advice:
Smoking Cessation Initiatives
The medical office started to examine outpatient employees in May 2017, when the in-house smoking space was scaled down. A full-time industrial physician and two other doctors are in charge of treatment for outpatient smoking cessation. Employees can receive periodic checkups, treatment and advice on how to quit smoking and stay smoke-free.
From May 2017 through the end of FY 2019, in FY2018, 16 employees took part in the program and 12 stopped smoking, for a 75% success rate, and in FY2019, five took part in the program and four stopped smoking.
'No Smoking Day' Established
On the 22nd of every month, the in-house smoking space is closed during core hours, with the objective of preventing passive smoking and measures to provide separate smoking areas, and improving overall employee health.
The medical office features a massage room, where employees can receive massage, acupressure, acupuncture, and moxibustion treatment from licensed therapists.
Some employees complain of disorders such as shoulder stiffness and backaches caused by long hours at their desks, poor posture, and a lack of exercise. The therapies available in the massage room not only address problems such as stiff shoulders and aching backs, of course, but also help employees recover from physical exhaustion and improve blood circulation, which in turn keeps them refreshed and more productive. In addition, massage room therapy of one hour a month is considered a working hour, so employees don’t have to sacrifice an hour of pay to maintain their health and well-being.
No. of employees receiving therapy in the massage room:
Initiatives in collaboration with the employee cafeteria
Health Management through Diet
The employee cafeteria menu was designed in cooperation with nutritionists, with the goal of providing a nutritionally balanced diet and high-nutrient dishes with the vitamins and fiber needed to address poor health and eye fatigue. The goal is to allow employees to work energetically while maintaining optimum health.
The cafeteria features a wide lineup of salads and side dishes as well as Japanese and Western cuisine, noodles, and multinational selections, so employees can satisfy their hunger, please their palates, and get a balanced intake of nutrients.
Calorie content and nutritional information on display at the Rhine employee cafeteria helps build employees’ health awareness.
Campaign Promotes Wide-ranging Benefits of a Healthy Breakfast
MOL has conducted a breakfast campaign since 2017, and positive employee feedback included comments such as "It helps wake me up and improves my concentration," and "I can make more progress by better concentrating on by work in the morning instead of working overtime." Employees said eating breakfast led to an improved workstyle. Other feedback included "I'm energized" and "My physical condition improved when I got into the habit of eating breakfast." The breakfast campaign not only contributes to employee health employees, but also provides a venue for friendly communications across divisions and generations as people sit around the breakfast table together. This also has positive effects for the company.
In 2019, recognizing the need to contribute to Sustainable Development Goals (SDGs), we began including frozen fruit that uses minimal plastic packaging in our rotating daily set meal. This is another step toward a cleaner environment and reduced food waste, and aims to make a positive impact on society.
No. of employees eating breakfast at the office:
Meanwhile, results of employee questionnaires show an upward trend in the percentage of employees reporting that they eat breakfast-from 88.5% in FY2018, to 91% in FY2019.
Initiatives in collaboration with external medical institutions
Free Dental Checkups
We provide free dental checkups for employees at the time of their annual medical checkups in cooperation with dental clinics close to the Head Office. These periodic checkups help prevent gum disease and ensure that cavities and other problems are addressed before they become major issues, and help keep employees’ teeth healthy.
No. of employees receiving dental treatment:
In-house Flu Vaccinations
In 2018, we began providing flu vaccinations for MOL Group executives and employees in the Head Office. About 400 people received vaccinations in 2018 and about 600 in 2019. We will provide opportunities for even more to receive them, thus maintaining a healthy workplace during flu season.
Holding Health Seminar based on Health Care Questionnaire
MOL has conducted a questionnaire-based health care survey since 2018 to determine the needs of employees when it comes to creating a healthy work environment where everyone can work with vigor and enthusiasm.
We regularly conduct questionnaire surveys to circulate the research, verification, and PDCA cycle, depending on the objectives, such as recognition of information, improvement of health literacy, productivity, and improvement of medical checkup data.
- Short-term evaluation
- Behavior changing stage
Health literacy, etc.
- Mid-term evaluation
- Lifestyle habits
- Long-term evaluation
- Medical checkup data
Medical expenses, etc.
[ Short-term Evaluation ]
(1) Subjective symptoms
Survey of attitudes on health
(2) Recognition of Information
Third-hand smoke recognition
Smokers’ motivation to quit
As part of our health measures, we analyze employees’ health issues based on the questionnaire, and provide lectures that promote improved health.
[ Health Care Lecture ]
Stretching, Walking Exercise Presentations
Six times during 2017, MOL invited a walking exercise expert to make a presentation in response to employee requests for help with problems such as chronic stiff shoulders and lumbago. During these sessions, they learn to maintain good posture with stretching exercises they can do while seated at their desks, as well as the correct way to walk. The sessions greatly benefited employees who afflicted with shoulder stiffness and lumbago.
Sleep Well Every Day: Good Sleep Seminar
As a part of our initiatives on maintaining health and leading to "Smart Work" from "Smart On/Smart Off," MOL invited a sleep expert to present a Good Sleep seminar, which provided a wide range of information based on results of a questionnaire-from how to choose sleepwear and bedding to effective use of aromatherapy to pre-sleep preparations, and further suggested specific ideas to improve sleep quality. The seminar was a good opportunity for employees to gain tips on "Smart Sleep."
Seminar Related to Alcohol and Health
MOL invited a psychiatrist from a hospital that has a ward that specializes in the treatment of patients addicted to alcohol to present a seminar on alcohol and health, using highly detailed information.
Participants learned how they can smoothly get alcohol out of their system and the relationship between alcohol and health. This was an excellent opportunity for them to think about the use of alcohol and maintaining a balance between work and health.
Seminar on Eating for Weight Control
Some MOL employees attended a lecture on how to eat for weight control from one of MOL's industrial medicine specialists. The doctor provided useful advice on sensible eating and drinking, how to adopt healthier eating habits, how to diet, and so on.
Health Checkup Event
There are many opinions about troubles of bad physical conditions from subjective symptoms of employees in the health checkup-40% have trouble of lumbago and stiff shoulders, and 36% for eyestrain. The special system creates a program to improve physical conditions of every employee, based on results of analyzed measured body composition, blood age, and distortion, and an expert gives an advice matching to each body condition with the aim at effective improvement.
Breast cancer seminar - Let's learn about breast cancer together -
For early detection and treatment of breast cancer, it is important for all employees to have accurate information about the disease, receive periodic medical checkups, and conduct regular self-exams.
We invited an outside expert to give a lecture on the characteristics of breast cancer, how to prevent it, and self-exam techniques. Feedback from participating employees showed that they were highly satisfied with the presentation.
Mindfulness seminar to improve sleep management, concentration, productivity
According to the results of the health care questionnaire survey of employees, many of them reported difficulties with waking up in the middle of the night, waking up in a bad mood, snoring, and sleep talking. The results also showed a trend toward lower productivity at work on certain days of week due to health problems related to sleep deprivation and stress. We invited an outside specialist to teach us ways to increase sleep quality and practice mindfulness, which leads to improved concentration, higher productivity, and reduced stress.
Seminar on safe and responsible use of alcohol
MOL invited an occupational dietician to present a seminar before the New Year holiday season when employees have more occasions to drink alcohol, and we learned coping mechanisms, such as selecting smart snacks to accompany alcoholic beverages and measures after drinking to ensure there is no alcohol in our system. During the seminar, we used an alcohol patch test to determine whether we have a high or low tolerance for alcohol and learned about our own physical constitution and how to moderate our alcohol consumption.
After took the seminar, many of the participants to the suggested measures in their approach to alcohol use.
Ask a Great Captain... How to avoid heart trouble
We asked one of our captains with abundant onboard experience (Great Captain) for tips on how to prevent heart troubles, based on his years of life at sea. The presentation format was a dialogue between the captain and a licensed psychologist in medical office. They talked about how to maintain calm during times of trouble, how to ensure smooth human relationships, how to use your private time to recharge and boos work efficiency, and so on.
Measures to Prevent Harassment
MOL also focuses on measures to prevent harassment, with the aim of maintaining a work environment that is safe and encourages everyone to do their best. We provide harassment-prevention training programs tailored to different employee career paths and bring in outside experts to train MOL Group management personnel.
The MOL Group also cooperates with supervisory personnel to take appropriate measures in response to harassment, and provides an external advisory desk, which is available for group executives as well as employees and their families.
Health and Productivity Management Training Program
MOL provides training programs such as "self-care" and "line care" of staff related to health and mental health, which vary according to career path. We aim to ensure a more effective level of training by providing knowledge related to adult-onset diseases and illnesses specific to women, and with programs including preventative measures presented by industrial doctors, nurses, and clinical psychologists.
Reduction of overtime working hours
MOL implements the following measures to reduce overtime working hours.
- Checking overtime working hours by prior notice of when work ends and checking office entry and exit times with attendance records/PC logs/door access data.
- No-overtime days each month.
- Carrying out the Workplace Reform Project (Improving work efficiency by opening the pilot office using the "free address" desk system, cross-divisional communication space, use of ICT tools such as web conference software)
5. Initiatives on Mental Health
Mental health disorders require support based on individual needs, and improvement of individual mental health management is indispensable in prevention and early detection of mental health issues. MOL implements the following initiatives to prevent mental health problems among employees and provides comprehensive support for those who need it.
Mental health training program
MOL provides all employees with basic information on mental health, centering on self-care. In addition, we provide more in-depth content related to employee mental health care in a specialized training program for those in managerial positions, with the goals of preventing employees from developing mental health problems and supporting employees returning to work after facing mental health issues.
One psychiatrist specializing in mental health management and two clinical psychologists cooperated to offer diagnosis and interviews/counseling by phone and email as measures to support employees' mental health. They work with employees who are facing mental health issues and help them find ways to address their difficulties and restore their mental and emotional health.
The counseling service operated at about 70% capacity. MOL has established a system that makes it easy for employees to seek assistance.
Health Management Interview
New employees have an interview with a clinical psychologist to make ensure that they are adapting well to their work environment and are not facing undue stress on the job.
Interviews for land-based employees are held about three months after they enter the company; those for seagoing employees take place before boarding a vessel and after returning from sea duty.
Easing the Return to Work
For employees on administrative leave, in-house and external specialists provide support to help them get back to work smoothly.
Establishing More Consultation Desks
- External consultation
Since 2017, MOL has established external consultation desks to address issues related to "harassment," "mental health," and "lifestyles" in cooperation with external institutes, with the goal of making sure that employees know they are not facing their problems alone. Depending on the situation, employees who contact these consultation desks will receive a response from professionals such as counselors, doctors, lawyers, certified tax accountants, and financial planners. Adding to their peace of mind is the fact that their privacy is strictly protected. These services are available not only to executives, employees (including contract, part-time, and temporary employees) but also to their families. They can receive advice online, by phone, or in person.
- Career Counseling
In cooperation with external institutes, MOL in 2017 established a consultation desk specialized in career-related issues. It helps employees identify their career targets and communicate more effectively with colleagues and managers. This helps motivate employees and foster healthy communication by promoting employees' self-awareness of their own strengths and weaknesses and helping them identify issues to address and clarify their goals.
6.Initiatives on Seafarer Health
MOL Group employees at sea and on land strive to achieve targets including "Four Zeroes" (Note) with the aim of ensuring the world’s highest level of operating safety.
We can achieve that level of safety only if all employees maintain optimum health.
Following are some initiatives that focus mainly on the health of crewmembers.
(Note) Four Zeroes means zero serious marine accidents, zero oil pollution, zero fatal accident, and zero serious cargo damage, and are numerical targets set by MOL for safe operation.
Establishment of Chief Safety Officer position
MOL established the position of Chief Safety Officer in fiscal year (FY) 2019 to supervise the planning of strategies and conduct measures to ensure the safety and quality of operations of MOL and the entire MOL Group fleet and provide necessary advice to executive officers responsible for business divisions. Based on the recognition that it is essential for executives and employees to maintain and improve their mental and physical health, as part of our efforts to "become the world leader in safe operation," MOL provides opportunities for mutual dialogue and exchange among group company employees responsible for safety. These measures promote the sharing of issues and problems related to the safety and health of seafarers and development of innovative and effective solutions.
Increasing KPI awareness, Deepening analysis
MOL cooperates with the IT division to analyze data on incidents and injuries, with to objective of increasing internal awareness of KPI including Lost Time Injury Frequency (LTIF) and promoting deeper analysis.
MOL regularly holds workshops that encourage employees to think about safe operation. In addition, we hold an annual Safety Campaign," during which the president & CEO and other top executives make personal visits to vessels, including those operated by the group companies. They meet with crewmembers on the front lines of safe operations to exchange information and opinions on ways to prevent injuries and accidents. During the campaign, we focus on themes discussed at the workshops. On land and at sea, we are united in striving to enhance our awareness of safety. In 2019, we created opportunities to think about safety from the viewpoints of alcohol use, power harassment, management of sleep and fatigue, and so on.
- Fostering a Culture of Safety
MOL analyzes accidents and injuries that occur onboard, with the goal of preventing similar incidents in the future. We produce visually oriented, easy-to-understand teaching materials, and work to raise consciousness of the potential risks in day-to-day operations by repeatedly studying them.
Land-based employees also have opportunities to watch DVDs on safe operation and prevention of injuries. Seagoing and land-based employees discuss safe operation together without forgetting the lessons of the past, and proactively take e-learning and participate in a beach cleanup program as an initiative to increase safety awareness.
- Safety Conference
Every year since 2007, we have presented the "MOL Safety Conference" in five locations around the world, including Tokyo, targeting crewmembers serving aboard our operated vessels. At the conference, along with representatives of group ship management and manning companies, we review accidents and workplace injuries that actually occurred and actively exchange opinions about the causes and ways to prevent them in the future.
- Safety Experience Training
We introduced this training program as a part of our initiatives on "eradication of industrial accidents" in FY2012. This is an effective way to improve employees' capabilities to foresee risk. Crewmembers as well as executives and land-based employees take this program.
Comprehensive Management of Physical Condition - A Healthy Crew is a Safe Crew -
Crewmembers are required to take drug and alcohol tests in the medical office before boarding. In addition, an industrial doctor reviews their health checkup results and provides advice on maintaining both mental and physical health before boarding.
We also strive to manage the health of crewmembers by carrying out alcohol testing just before their watch duty onboard and periodically conducting drug tests, as the health of the crew must form the unwavering foundation of safe operation.
We regularly distribute Safety Alerts related to incidents and injuries among our operated vessels. In addition, we occasionally distribute information related to illness and mental health (Health Care Info) in cooperation with occupational physicians and counselors in the medical office.
'MOL Body FIT Exercise'
As a part of our measures for safe operation, MOL developed the unique "MOL Body FIT Exercise" with the objective of preventing workplace accidents aboard MOL Group vessels, while also reflecting our investment in ensuring safety. We have promoted the spread of the exercise program as an onboard daily routine since 2014.
"MOL Body FIT Exercise" is a stretching-based warmup exercise that crewmembers do before starting the day’s operations. It strengthens muscles, particularly those in the trunk and lower limbs, and improves balance, and helps reduce the risk of falling down.
The exercise program was named the "The Best Practice Award of Seafarers Onboard Safety, 2016 MLIT" from Japan’s Ministry of Land, Infrastructure, Transport and Tourism (MLIT). The award honors initiatives by shipowners and other concerned parties to prevent work-related injuries among mariners serving on Japanese merchant ships.
Even in the Head Office, employees in the pilot office and Marine Safety Division do "MOL Body FIT Exercise" every morning, allowing them to approach the day’s tasks with a refreshed mind and body.
7.Transition of Industrial Accidents
MOL implements activities on land and at sea to prevent industrial accidents by taking measures according to the workplace environment.
[On land] Labor accidents
|Industrial accident (on land)||FY2014||FY2015||FY2016||FY2017||FY2018||FY2019|
(excl. commuting accident)
(targeting HQ only)
|No. of cases||6||1||2||0||0||1|
|Industrial accident leave||No. of days||55||0.5||9||0||0||4|
[At sea] Lost Time Injury Frequency (LTIF)
(*): 0.7 or less (since FY2015)
(*) The number of industrial accidents occurred per 1 million man-hours. In the past, it targeted the total of work-related injuries and illnesses that forced a crewmember to go ashore, but as of FY2015, the LTIF standard was made stricter, and the total includes injuries and illnesses that prevented crewmembers from returning to work, on the day they occur, even if they did not have to go ashore.
MOL believes that the health of every employee is the first step to realize our vision of "becoming the world leader in safe operation," which is an essential part of our business, and prevention of onboard work accidents is an important issue. We strive to prevent such incidents through our initiatives on seafarer health.
We raised our LTIF targets from 0.7 → 0.5 to promote a higher level of safety.