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Stakeholder Engagement
Basic Concept
As one of the world's leading multi-modal companies actively involved in a variety of social infrastructure businesses around the world, the MOL Group aims to provide new value to all stakeholders through the increase of corporate value.
With that aim, the group states highly transparent dialogue with all of our stakeholders in "MOL Group Three Basic Principles of Corporate Governance (Article 3)" and has established a policy for dialogue with our main stakeholders listed below in "MOL Group Corporate Governance Policy (Article 3)".
The group develops business activities in line with social needs by expanding opportunities for dialogues, mainly with our stakeholders listed below, and making use of the valuable insights gained through dialogues in our business management.
And then, through these efforts, we will contribute to solving various social issues.
| Main stakeholders | Responsibility fulfilled by MOL | Main dialogue methods (frequency)*1 |
|---|---|---|
| Shareholders/ investors | We expand corporate value by sustainable growth and return appropriate profit. We disclose financial and non-financial corporate information in a fair and equitable manner, through a wide variety of communication methods, so it can be properly evaluated by our shareholders and investors. |
|
| Customers | We comply with laws and international rules, make relentless efforts to improve our technological capabilities, and offer high-quality, environmentally conscious services. We provide necessary information for customers in a timely and appropriate manner, and strive to improve services and build sustainable value chains for our customers, based on requests we receive from them. |
|
| Business partners | We procure in consideration of fair trade, legal compliance, the environment, human rights, safety, and so on, and build sustainable value chains. In asking our business partners for their cooperation in the MOL Group's initiatives, we strive to expand communication methods with them to further deepen our partnerships. |
|
| Employees/ Seafarers | We strive to develop workplace environment in consideration of industrial safety and health and human rights, and cultivate corporate culture that every employee and seafarer can fully demonstrate their capabilities and play active roles. We lead to growth of both company and them, by providing opportunities of diverse education and challenge, and exchanging opinions about direction of management for all employees and seafarers. |
|
| Administrative organs | We fulfill obligations as good corporate citizen for legal compliance and tax payment, and contribute to smooth administrative operation and development of maritime industry. We make deeper understandings of policies and measures through opportunities to exchange opinions with countries and local governments to reflect them to our business activities in an appropriate manner, and proactively continue to involve in formulation of transport policies, which contribute to reduction of the environmental impact and sustainable growth. |
|
| Local communities/ NGOs | As a globally growing corporate group, we strive on sustainable growth and promotion of local communities in which the MOL Group involves. We provide opportunities for two-way communication with communities and NGOs to promote businesses and social contribution activities that meet their needs. |
|
*1 Currently, some of our activities are suspended or held online in consideration of the need to prevent COVID-19 infection.
Examples of initiatives
Communication with shareholders and investors
IR meeting/SR meeting
MOL holds IR interviews with institutional investors and analysts, and SR/engagement interviews with responsible investment managers of major shareholders. In addition, we hold small meetings with the President and ESG Directors on a regular basis. We also conduct overseas IR meetings, mainly in Asia, Europe and the U.S., where the President and other members of management engage in constructive dialogue with investors. Based on opinions from investors and shareholders, we are shifting toward management that focuses more on the cost of equity and profitability, reviewing our shareholder return policies, strengthening governance and reducing cross-shareholdings. We are also enhancing disclosure regarding the progress and achievements of MOL Group Corporate Management Plan "BLUE ACTION 2035."
Communication with customers
Web marketing
MOL operates a business-specific website, "MOL Solutions," to showcase the services offered by the MOL Group and connect customers with solutions tailored to their needs.
We also actively share information through social media and newsletters to raise awareness not only of our ocean transport services, but also of our technologies and new business domains.
As a result, we receive a wide range of inquiries from customers in Japan and overseas, including customer inquiries, media requests, and opportunities for publications and collaborations. Through these ongoing interactions, MOL Group is increasingly recognized as a "trusted partner".
Communication with business partners
Domestic Shipowners' meeting
MOL holds the "Domestic Shipowners' Meeting" annually as a forum of dialogue and to express our appreciation for the continued support from domestic shipowners.
In FY2025, the event featured a panel discussion on geopolitics by three experts, as well as networking opportunities through a social gathering, making it a highly meaningful occasion.
Communication with employees and seafarers
Business performance/management workshop
MOL quarterly holds a workshop for Group executives and employees to explain the business environment and performance, and management policy for fiscal year.
At the workshop, we explain details of business environment and performance and also explain results of questionnaire to executives and employees. We also explain focus field and business we picked up based on the times at every workshop.
In addition, this workshop is an opportunity that employees can directly communicate with management including the president. The president himself frankly answers questions and comments from employees.
Labor-management communication
With the launch of Phase 2 of BLUE ACTION 2035, we have renewed our Human Capital (HC) Vision and Actions. Guided by our core principles of "Diversity, Equity & Inclusion", "Mutually Empowered" and "Highly Engaged," we aim to maximize the strength of our people and organization in alignment with our business strategy, and to create a virtuous cycle in which the growth of each individual leads to value creation across the entire MOL Group.
Under this policy, the seafarers' and shore-based employees' labor unions are important partners in our management, and we are strengthening labor relations through constructive dialogue. In the 2026 Annual Spring labor-management negotiations, we engaged in sincere discussions on a wide range of topics, including increases in monthly salaries, the enhancement of employee benefits, and measures to support diverse working styles. We will continue working together with the labor unions to further strengthen the foundation that supports our employees' success and challenges.
MOL Safety Conference
As part of our efforts to ensure "the world's highest level of safety and quality," we hold the MOL Safety Conference each year at our five major crew deployment bases-Japan, the Philippines, Croatia, India, and Indonesia-targeting seafarers who are on leave.
At the conference, we share our latest safety initiatives and engage in open dialogue with our crew members. These activities are designed to enhance safety awareness and cultivate a strong, unified safety culture across the entire MOL Group.
For more information on other Safety Awareness Reform initiatives, please click here.
Communication with local communities and NGOs
Social contribution activities in Mauritius
MOL supports local NGOs and educational institutions, focusing on the conservation of the natural environment and development of local communities in the Republic of Mauritius, through two funds. With the aim of fostering collaboration among organizations and facilitating the acquisition of knowledge, we regularly hold workshops and discussion forums with supporting groups on-site. This initiative is being implemented in close collaboration with local stakeholders, ensuring it is harmoniously integrated with the local communities.
Furthermore, the authorized public trust "MOL Mauritius International Fund for Natural Environment Recovery and Sustainability" conducts Project Outcome Reporting Session annually to widely share the progress and results of the projects which the fund aid.
In March 2024, we held an employee on-site training program in Mauritius, with 20 employees selected from Head Office and group companies in 9 countries and regions in Japan and around the world. Visits to local NGOs and private companies provided an opportunity to deepen interactions with the local communities.
On "MOL For Mauritius," our company's permanent website featuring our activities to protect and restore the natural environment in the Republic of Mauritius, we are expanding the disclosure about our initiatives in Mauritius.
MOL will continue to contribute to the local communities with utilizing the opinions received from NGOs and experts.
Collaboration with local governments
Working in collaboration with various local governments, MOL is actively involved in the sustainable development and promotion of the regions.
For other initiatives on local communities, please browse Social Contribution Activities.
For activities in Mauritius, please visit our dedicated website "MOL for Mauritius".
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