MOL CREW

008

Creating a Japanese cruise experience
based on omotenashi

MOL Crew introduces MOL employees working across the
globe. This story introduces the Hotel General Manager
who has for years supported Japanese cruise culture.

Profile

Name

Keiichiro Kawano

Birthplace

JAPAN

Affiliation

MOL Cruises, Ltd.

Profession

Hotel General Manager

Keiichiro Kawano was born in Tokyo. After graduating from university, he joined Mitsui O.S.K. Passenger Line (now MOL Cruises), where he served on cruise ships such as the Nippon Maru. Currently Hotel General Manager at MITSUI OCEAN FUJI he pours his passion into delivering the ultimate cruise experience.

From part-time work to the cruise industry

What led you to pursue your current job?

When I was a student, I never imagined I would work on ships, and I was hoping to get a customer-facing job at a travel agency or hotel. My first encounter with the ships came when I took a part-time job on summer vacation on the Izu Islands. At first, I thought the job would be like working at a resort, but during that month I could only go ashore for two minutes on Niijima – and that was just to deliver something a guest had left behind. It was so tough that I swore I'd never board a ship again. But after I finished my month on the job and some time passed, I found myself recalling the beauty of the sunrise and sunset, and the bioluminescent plankton shimmering on the waves at night. I realized I was starting to miss the motions of the sea. I had an irresistible desire to be on a ship again, so I saved up my part-time earnings to join a cruise, but this time as a guest. I became increasingly captivated by the extraordinary experience of traveling on a ship. Before I knew it, cruises were the only career path I wanted to pursue.

Monitor and be mindful of everything happening aboard.

What is a day on a cruise ship like?

As the Hotel General Manager of a cruise ship's service department, I'm in a position to oversee whether all services are being provided smoothly. My day starts early in the morning. I begin by making my rounds around the ship, greeting the crews in the restaurant galley (i.e., the kitchen) and other departments During the day, I continue to look around the ship in between my deskwork, and if anything concerns me, then I talk with the relevant department. My working hours run until after the post-dinner show ends and the ship quiets down. I also pay attention to each guest's facial expression, and if anything seems amiss, then I try to speak with them. I think that noticing what guests may find hard to say themselves is something that connects to omotenashi – Japan's particular approach to hospitality. I also have managerial duties concerning expenses and sales, but I don't want to be a general manager who does everything strictly by the book. I think my most important job is to consider how we can deliver a level of emotion and inspiration that guests can't experience via other forms of transportation or in other types of accommodations.

So that we can be a vehicle that creates memories.

What makes your job feel rewarding?

Unlike planes or trains that simply carry you to your destination, cruise ships journey where the time you spend on board is the whole point of the trip. You spend days away from everyday life, out on the sea. There are smiles, surprises, and quiet moments of inspiration. It's our job to produce all of that. The dining, the entertainment, activities at ports of call, and the casual moments on board – all these layers come together to create special memories our guests will always remember. Everyone who boards a cruise comes so they can enjoy a special time. That's why we do everything we can to arrange experiences that exceed expectations. There are many ways of transportation, but a cruise ship is unique among them, because when guests disembark, they thank you for the once-in-a-lifetime memory. I'm truly grateful to be engaged in such work.

Supporting a single "town" with my crew.

What do your coworkers mean to you?

I think a cruise ship is like a town on the seas. It has everything people need to live, including housing, dining, entertainment, shopping, sightseeing, and social interaction. And my fellow crew members, from my most experienced colleagues the newest hires, are all professionals with their own fields of expertise. It pleases me so much to serve with such a group of professionals, and I don't think there are a lot of other workplaces where so many different occupations come together on a single ship. As we carry out our individual responsibilities, I want us to support each other and make this "town" even better.

Strength and pride on the world's seas.

Is there a voyage that left a particularly
strong impression on you?

The year Nippon Maru embarked upon a round-the-world cruise, we had to pass through waters off of Somalia along the way. At that time, an MOL Group cargo ship that was in the nearby vicinity decided to sail alongside the Nippon Maru. To ensure the utmost safety, they went so far as to adjust their schedule and reduce their normal sailing speed to stay close. And when they were done watching over us, the cargo ship increased speed again and pulled away. Watching the vessel recede into the distance, I was so moved that I trembled at its dignity and dependability. On the open sea, far away from Japan, I realized just how reassuring our group's bonds are. I will never forget the pride I felt at that time.

The day a cruise ship delivered hope to a disaster zone.

When are you reminded that you're
a member of the MOL Group?

Right after the Great East Japan Earthquake, the ship I was on, the Fuji Maru, was dispatched to Iwate Prefecture. We made port calls at Ofunato, Kamaishi, and Miyako, where we provided the people affected by the disaster with services such as meals, bathing, and a place to rest. At every port, the whole crew offered the best hospitality we could, because we felt that this was the least, we could do to repay the welcome they'd always offered us. They thanked us so much. The experience made me think deeply about what cruise ship crew members like me can do to help others. And it was also thanks to the MOL group that we could provide this assistance. That day, I truly felt proud to be a part of MOL.

Discovering a port of call's attracts with a city run.

How do you spend your free time?

It tends to get too little exercise while on board, so I try to move my body whenever I have free time in port. I especially like to take a "city run." That's when you go for a run through an unfamiliar town and enjoy whatever scenery and good food you come upon. It's the best way to refresh! I had a particularly memorable run on Kikai Island. The docks are close to the airport, where a road circles around the runway. It makes a perfect route for a city run. Along the way, I found a food stand in the airport terminal selling egg-wrapped rice balls. It's a barrel-shaped rice ball wrapped in a thin omelet. The flavor was simple, but it was exquisite. Little travel discoveries like that stimulate me and give me energy for the next stretch of work. You slip through backstreets, come out on the coastline, and when you look up, you see your ship in the distance. Moments like that are part of the joy of travel.

I want to give people around the world "FUNATABI -Beautiful encounters with Japan-."

What are your dreams for the future? And say something
for your colleagues working around the world.

I want to share more of Japan's cruise culture with the world. Japan has a beauty rooted in the seasons of nature and in traditional culture. And it has heartfelt hospitality. I want to provide beautiful voyages in Japan that are filled with those joys. My dream is to help build us up into a one-of-a-kind company that makes people around the world want to experience Japanese hospitality with MITSUI OCEAN CRUISES. People on a cruise connect with each other. They also make connections between countries. That's why I want to keep creating moving travel experiences, while cherishing the bonds with my MOL colleagues working around the world.